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Where Is It Easy to Ask For What You Need or Want and Where Is It a Challenge?

Are you frustrated with others, yet overlooking your contribution to the result? One way to identify a skill set for you to improve is to examine any area or aspect in your life that irks you or you find perpetually difficult. There’s a high probability you are hiding behind excuses a

Are You Working Smarter or Harder?

How do you handle the demands of everyday life and business? If you’re like most people, and I suspect you are, you have a barrage of responsibilities and tasks to accomplish on a daily basis. The question is, do you put added and unnecessary pressure on yourself and make it harder in

Where Does Your Role in Customer Service Begin and End?

Where does your role in customer service begin and end? Are you owning your participation in the process or do you tend to look at the changes others could make? For example, the number one reason cited for employees leaving their organization is because of poor management. Employees

What Are The Results of Your Investments?

Did the title cause you to think of your finances? Investing is a term typically used pertaining to money as in this definition from the Yahoo dictionary, To commit money or capital in order to gain a financial return. The second option listed is, To spend or devote for future advanta

3 Steps to Improve Performance

Whether you are an entrepreneur or part of a team, what would elevating performance do for your results? 3 Steps to Improve Performance Take an honest inventory where currently at Decide what has to be improved in order to produce better results Commit to consistent and persistent act

How Do You Measure Progress?

Did you set resolutions or goals for 2013? An internet definition of resolution is a firm decision to do or not to do something. Somehow firm decision seems to have been lost in association with a resolution as many people have a more casual or nonchalant approach. When applied effect

How Engaged Are You and/or Your Employees?

What does it mean for a person to be engaged (outside of the “to be married” context)? A search on the internet; as you probably can imagine; netted a variety of responses. One intriguing to me was, “busy; occupied.” What do you think of when you hear or say “busy; occupied?” “Busy” f

Are You Inflated or Deflated?

How well are you performing? What area of your life, professionally or personally needs improving? Our results are based on our performance. Our performance is determined by the decisions we make and the actions we take. Imagine you are in one of my workshops where you are learning ho