Where does your role in customer service begin and end? Are you owning your participation in the process or do you tend to look at the changes others could make? For example, the number one reason cited for employees leaving their organization is because of poor management. Employees
What can you do to improve your customer service? Customer service, like life and business, is a continual on-going process. When you think you’re “there” further development ceases. A common excuse that plagues entrepreneurs and teams is to exclaim “I didn’t d
How important is customer service to you? Does it vary if you are the provider or the receiver? The truth to that last question lies within how you actually have responded to people or situations, rather than on what you may know the answer to be. We know a lot of things; or at least
book, "Embrace Your Rights" is highly recommended: "There is a lot of wisdom packed into these few pages. If everyone who read this book would adopt this personal bill of rights they would live a rich, happy, and fulfilling life."
- Jack Canfield Co-author of the Chicken Soup for the Soul® series and author of The Success Principles >>>